![]() If you recently changed your network settings, see How do I reconnect my Fitbit scale to my wireless network? If you're unsure of your Wi-Fi password, see How do I find my Wi-Fi network password and security setting? Remember that your password is case-sensitive. This error occurs most commonly if you changed your Wi-Fi password or entered it incorrectly during setup. If your Fitbit account is linked to the scale, see Why is my Fitbit scale recognizing me as a guest? The scale can't identify the user who weighed in. If this error message persists, contact Customer Support. Be sure the scale is placed on an even surface and weigh yourself again. Remove the batteries for 10 seconds and reinsert them. ![]() For troubleshooting steps, see Why won't my Fitbit device sync? Verify that your router is powered on and that Aria is nearby. If you've recently changed your network settings, see How do I reconnect my Fitbit scale to my wireless network? If you're unsure of your Wi-Fi password, see How do I find my Wi-Fi network password and security setting? This error occurs most commonly when the network settings are changed, such as when you set up a new router or change your network name or password. The scale can't communicate with your Wi-Fi network. ![]() NO SYNC or Wi-Fi symbol with an “X” (after weigh-in) If you're using an extender, make sure it's on a lower channel than your router. Clear the cache and cookies in your browser.Keep the scale within 10 feet of your router.If you're unsure of your Wi-Fi password, see How do I find my Wi-Fi network password and security setting? If you need assistance verifying your router's configuration, consult your router's manual or contact your internet provider.īefore you try to set up your scale again, we recommend the following: Verify that your password is correct and that your router is set to allow for the required 802.11b connection. It could also be due to a network firewall, MAC filtering, or the use of network extenders or repeaters. This error occurs most commonly when the network password is entered incorrectly or the router was not properly set up. The scale couldn't communicate with your Wi-Fi network. The scale is syncing with your Fitbit account. Lean or shift your weight in the direction of the arrow. Wait until you see your weight before stepping off. Your scale is calibrating while it completes your weigh-in. Wait until the process completes before stepping on. ![]() Your scale is going into standby mode until you step on it. For more information, see How do I use my Fitbit scale? Your scale couldn’t connect to your Wi-Fi network or couldn’t complete an update. Your scale successfully connected to your Wi-Fi network or the scale completed an update. Your scale is connecting to your Wi-Fi network. If the user icon is not yours, tap the left side of the scale. If the user icon shown is yours, tap the right side of the scale with your foot. Your measurements are close to those of another user and the scale is unsure who you are. Step back on the scale to complete your weigh-in. Roses that are purchased will not expire until you use them.Note: For error messages, see Why isn't my Fitbit scale working? For information about user icons, see How do I set up my Fitbit device? Icon You can also purchase more Roses at any time by tapping on the Rose icon after you've used all your available Roses. If you don't use your weekly Rose this week, you'll still only have one free Rose available next week. Please note that free Roses don't accumulate. Hinge members will get one free Rose every week. Add a comment (this is optional, but a very good idea) Tap the Rose icon in a photo or Prompt that you likeģ. Tap the Rose icon instead of "Send Like"Ģ. Add a comment (this is optional, but helps you personalize your gesture)ģ. Tap the red heart on a person's photo or prompt answerĢ. Roses will show up at the top of someone's Likes You screen so you'll be impossible to miss!ġ. When you see someone in your Discover or Standouts feed and want to be sure to get their attention, you can send a Rose. Roses are a way to let someone know that you really, really like their profile. In place of Roses, some daters might see other names (like Superlikes ), along with different icons. As we test new features, we may try different icons and names of Roses to improve the experience.
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